FAQ

FAQ:

1. Q: Can the Smart riding luggage be boarded directly?

A: Yes, the battery is less than 20,000mah, is allowed boarding directly.

2. Q: What is the size of the electric riding luggage?

A: The current cases’ size are 20inch.

3. Q: What is the recommended maximum load limit?

A: 115KG.

4. Q: What is the capacity of the intelligent riding luggage?

  A: 18-26L for different models.

5. Q: What the type of motor power and battery?

  A: It’s brushless motor, the brushless and sensorless hub motor adopts a low-energy motor with a constant speed. Battery is lithium battery, and battery is easy and fast removable.

6. Q: How long does it take to fully charge the battery?

A: It’s up to 15KM, also depends on the weight of the driver and the riding road situation.

7. Q: How do I charge the battery?

   A: Case with USB port, also with charge cable, charge time is appr 2-3 hours.

8. Q: How does the Smart Riding Luggage operate?

  A: Easy and simple, there are two press buttons on the handle of the luggage, for forward and brake.

9. Q: Is the electric riding suitcase very heavy?

   A: The net weight of the electric riding suitcase is appr 9.4KG,

10. Q: What type of the electric riding luggage?

   A: International TSA code lock.

11. Q: How do I use the Smart Riding Lugagge without power?

   A: You can charge the riding case at airport etc by the cable, you also can prepare one more piece battery, beside you can dragge the suitcase too.

12. Q: What about your after sales?

   A: The main part with one year quality warranty if not non-human damages. And all parts we did strict QC test product test before packing. Generally speaking, it’s not easy to break, but if any need, we can supply part for replacement too, we will also advise how to replace.